Terms & Conditions

When you use shards.lk products, services and the website you are bound by the following Terms and Conditions. Please review them carefully.

  • The order is only valid for the product mentioned
  • Certain products will have to be collected from our showroom or a specified merchant location
  • Island-wide delivery is available at an additional cost.
  • shards.lk will not be responsible for lost or stolen vouchers
  • shards.lk management reserves the right to decide on a suitable replacement of products for which there is a warranty.
  • Unless specifically stated otherwise, orders cannot be combined with any other gift certificates, vouchers or promotions
  • Orders cannot be exchanged or redeemed for cash

Cancellation, Return and Refund Policy

  • Once confirmation of a transaction is sent via email by shards.lk to the customer, the orders cannot be canceled or goods will not be taken back.
  • Any issue related to any product or service should be brought to the notice of shards.lk within 2 days after the customer received the goods.
  • shards.lk management reserves the right to decide on refunding or replacing a product.
  • In case the order is not fulfilled within the time frame stated, a refund will be issued.
  • Card refunds will take 5 - 7 banking days to be completed.
  • Paid 'store pickup' orders which are not collected within 30 days will be canceled automatically and canceled items are subject to a cancellation/restocking fee equal to 20% of the sale value
  • For items with expiry dates which are not collected within the said thirty-day period, shards.lk is entitled to dispose of such items in its sole discretion and no refunds will be made.
  • 'Pay on pickup' orders will be canceled automatically if the payment is not done within two (02) working days

You may have extra consumer rights under the local law that this contract cannot change.

 

User Representation:


Users represent and warrant that they are 18 years of age or older in order to enter into this Agreement and make any purchase of any deal provided by us.

Accurate Information:

The user is responsible for providing accurate information at the time of registration. Users are responsible for ensuring that details are updated and current. In the event that a user does not provide correct and accurate information, the deal will not be processed.

shards.lk reserves the right to terminate a user membership at any time if a breach of these terms and conditions take place.

shards.lk collects user’s personal information for future marketing and promotional purposes only and will not share this information.

 

Registration:


Upon registration, the user is solely responsible for the User ID on the shards.lk site and all actions made on our site while logged in (at all times) as a member.

shards.lk recognizes whether a user is accessing the site and using the services and whether the user is allowed to use an account through the specified User ID issued. The user is completely responsible for the account being accessed and use of our services.

 

Specific Use:


Users will not present any content that has copyrights or third party proprietary rights that includes exposure to the public, invading privacy or giving out trade secrets and similar unauthorized actions unless otherwise, you own the rights to publish or submit such content as the lawful owner and have the right to provide it to shards.lk

 

Trademarks:

shards.lk is a trademark owned by Shards Digital (Pvt.) Ltd. The rights of this trademark are owned exclusively by its rightful owners and cannot be used by any other party unless otherwise it is clearly stated and authorized by its legitimate owners.

 

Postings and Uploads:


shards.lk reserves the right to monitor and block or remove communications (comments) or material that it determines to be abusive, libel, defamatory, obscene, fraudulent, deceptive, misleading, in violation of a copyright, trademark or intellectual property rights of others and in violation of any laws. shards.lk will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting such communications or material.

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